H.F. Lenz Engineering is seeking a motivated, customer-focused IT Help Desk Technician to join our growing team in Johnstown, PA. In this role, you will serve as the first point of contact for employees seeking technical guidance. You will diagnose, troubleshoot, and resolve basic hardware, software, and network problems. This is an excellent opportunity for someone looking to grow their career in Informational Technology, advance their technical skills, and work in a collaborative, team focused environment.

Responsibilities:

  • Provide First-Line Support and responding to incoming IT support requests via ticketing system, email, phone, and walk-ins.
  • Troubleshoot Technical Issues by diagnosing and resolving basic problems related to Windows/Mac OS, Microsoft 365, internal applications, printers, iPads and cell phones.
  • Assist with hardware set up, configuring, and deploying laptops, desktops, monitors, and mobile devices for new hires.
  • Create, modify, and delete user accounts.
  • Maintain clear and accurate logs of all service requests in our IT ticketing system and contribute to the internal knowledge base.
  • Escalate Complex Issues: Identify and escalate advanced technical problems to system administrators and/or IT Manager when necessary.

Required Qualifications:

  • Education & Experience: Associate degree in IT, Computer Science, or completion of a technical certificate program is required.
  • Experience Level: 0–5 years of experience in a technical support role or combination of education or training.
  • Technical Knowledge: Basic understanding of computer hardware components, Windows 10/11 operating systems, and Wi-Fi/network connectivity.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Problem-Solving Skills: Strong desire to learn, trouble-shoot, and find creative solutions to technical challenges.

 

Preferred Qualifications:

  • Experience with Microsoft 365 or Google Workspace administration.
  • Familiarity with an IT ticketing system (e.g., Jira, ServiceNow, Freshdesk, Zendesk).
  • Active or in-progress IT certifications is a plus (e.g., CompTIA A+, Network+, or Microsoft Fundamentals).

What We Offer:

  • Competitive salary and comprehensive benefits package (health, dental, vision; Life Insurance).
  • Paid time off (PTO); Paid Maternity / Paternity Leave; and Company Holidays.
  • 401k Retirement Plan with a company match
  • Tuition Reimbursement and Student Loan Assistance
  • Opportunities for company-sponsored training and IT certification reimbursement.

Staffing Requisition #: 2026-015

Qualifications:

Requirements:

Job Overview