• Welcome and identify customer needs
  • Provides friendly and prompt service to customers; answers questions and assists with locating products and placing special orders
  • Enter and process customer orders
  • Ensures cleanliness of bakery aisles, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of spills, removing hazardous debris from floor and sweeping.
  • Maintains clean, safe and sanitary bakery area and equipment
  • Stocks, fills, and faces and ensures tag and pricing accuracy
  • Monitor inventory to ensure product is in stock
  • Examines the rotation of all bakery products paying particular attention to expired stock and discarding outdated or spoiled items
  • Sustains a high level of product knowledge and product preparation
  • Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times
  • Investigate and resolve customer complaints


  • • Previous experience in sales, customer service, or other related fields
  • • Cake decorating experience or a desire to learn cake decorating
  • • Ability to thrive in a fast-paced environment
  • • Ability to build rapport with customers
  • • Excellent written and verbal communication skills


  • Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
  • Capable of lifting up to 50 pounds, bending and twisting and standing for long periods of time
  • In accordance with FLSA, DLLR, OSHA, state regulations about minor work permits for persons under 18 years of age, and age requirements to operate certain equipment, all applicants must be 18 years of age or older.

Job Overview