POSITION OVERVIEW
An employee in this position is responsible for producing various bakery products/baked goods by following set recipes and department standards. This individual will measure, mix, cut, roll, press, proof, bake, fry, fill and frost as necessary to provide customers with a variety of visually appealing, appetizing, high-quality baked goods.
- Creates baked goods following set department recipes and standards.
- Prepares product for baking/bakes products.
- Maintains adequate level of supplies in the bakery by replenishing ingredients and other items as needed.
- Provides friendly and prompt service to customers
- Answers questions and assists with locating products by taking a customer directly to said products
- Assists customers in placing special orders in person and by telephone
- Ensures cleanliness of bakery aisles, storage areas, and work areas; includes but is not limited to: cleaning/organization of shelves and products, keeping floors free of spills, removing hazardous debris from floor, sweeping/mopping.
- Maintains clean, safe and sanitary bakery area and equipment.
- Ensures all equipment is in working order and safe; alerts management when safety or cleanliness is a concern
- May be responsible for cleaning and stocking the donut case, or other bakery displays, as needed
- Maintains proper rotation of all bakery products and supplies
- Receives and inspects deliveries to ensure proper inventory and accuracy
- Requires operating and using equipment such as, but not limited to, fryers, mixers, knives, scales, slicers, rounders, wrappers, compactors, garbage disposals, pallet jacks, carts, and labeling machines
- Utilizes knowledge of scales and weight measures to accurately weigh and label products
- Participates in pre-inventory/inventory preparation
- Keeps up to date on new products, seasonal items, existing products, product locations, and preparation techniques
- Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times
- Maintains a positive work environment with fellow employees throughout the store
- Maintains excellent communication with managers
- Expected to be familiar with the entire store and its layout to ensure top customer service even if approached while not in the “home” department
- Expected to assist other departments as needed
- Expected to monitor cleanliness and safety throughout the entire store, not just the “home” department
- Other related duties as assigned
Qualifications:
- Requires strong attention to detail
- Requires the ability to multi-task and time manage efficiently
- Ability to read, write and count
- Excellent communication skills in order to ensure excellent customer service
- Outgoing, friendly, neat and professional
- Able to provide and receive constructive feedback
- Reliable and dependable; able to work flexible schedule
- Ability to interact effectively at all levels and across diverse cultures
- Ability to solve practical problems.
- Ability to perform repetitious activities
- Ability to operate equipment; including, but not limited to, scales, mixers, fryers, and slicers
Requirements:
- 1-2 years experience working in a Bakery department setting preferred but not necessary
- Occasional exposure to extreme temperatures
- Frequently near hot grease
- Requires standing, walking, bending, and/or climbing throughout the entire work day
- Repetitive arm and hand movements; bending, carrying, and lifting
- Requires transferring product either horizontally or vertically of up to 50 pounds
- Weekend, evening, and holiday work will be required; flexible store assignments and hours
- Must be 18 years of age or older