• Create and maintain a positive work environment for all cashiers, striving to be positive, supportive, and encouraging to all the cashiers under your supervision. This includes providing feedback, coaching, and recognition when appropriate.
  • Communicate with customers and address any problems they may have: As a primary point of contact for customers, you should be prepared to handle any issues or complaints they may have. This involves listening actively, empathizing with their concerns, and working to find a solution that meets their needs.
  • Serve as the primary point of contact for customer service associates: You should be the go-to person for any customer service associates who need assistance. This may involve answering questions, providing guidance on how to handle difficult customers, or forwarding issues to higher-level management as needed.
  • Operate registers and perform general checkout functions: As a supervisor, you should be able to step in and help out on the front lines as needed. This includes operating registers, handling cash, and performing other checkout functions.
  • Generate reliable and accurate till reports from every register: Till reports are essential for tracking cash flow and preventing discrepancies; ensure that accurate till reports are generated from every register on your watch.
  • Resolve cash tills when closing, ensuring the money matches the report and is stored safely: At the end of each shift, reconcile the cash tills to ensure that the amount matches the till report. This involves counting the cash, verifying the amount, and securely storing the money.
  • Assist cashiers with requests such as price checks: Cashiers may need assistance with a variety of tasks, including price checks, product lookups, and other customer inquiries. As a supervisor, you should be prepared to help out with these tasks as needed.
  • Maintain a clean working environment by wiping down registers during downtime: Keeping the checkout area clean and tidy is important for maintaining a positive customer experience. During slow periods, you should encourage cashiers to wipe down registers, restock bags, and perform other tasks to keep the area clean and organized.
  • Effectively assist the Office Manager in leading a team of office associates and cashiers to ensure seamless front-end operations and delegating tasks and responsibilities according to each team member's strengths and skills.
  • Establish clear communication channels with team members to foster collaboration and cooperation.
  • Assist in the oversight of the store's Human Resources department, ensuring the incorporated processes are followed and abide by store policy and regulatory standards. You will manage the processing of new hires.
  • Manage customer complaints and those made among store associates and maintain records of these instances. 
  • Help ensure that documents and records are kept up-to-date, easily accessible by leadership, and confidential.
  • Assist the Office Manager in maintaining a system for organizing and storing files and records.
  • Help regularly update and review documents to ensure accuracy and completeness.
  • Ensure that sensitive and confidential information is properly secured.
  • Provide training and resources to team members to help them properly handle and manage documents and records.
  • Answer phone calls promptly and professionally, take messages, and direct calls to the appropriate colleagues.
  • Securely carry with you a set of store keys to close the building at night and occasionally open the building in the morning at the designated times. 
  • Listen attentively to callers and ensure that their needs are met or directed to the appropriate person.
  • Take accurate messages and ensure that they are delivered in a timely manner.
  • Operate office equipment such as printers, photocopiers, computers, and software for word processing and spreadsheet creation.
  • Ensure that equipment is properly maintained and functioning. Troubleshoot and resolve any equipment issues as needed.
  • Follow and maintain controls for cash handling procedures and update procedures and/or controls as necessary with the assistance of the store's leadership.
  • Provide training and resources to team members to help them properly operate and maintain equipment.
  • Stay up-to-date with the latest software and technology to improve office efficiency and productivity.
  • Assist the Office Manager with basic bookkeeping tasks including money verification, till reconciliation, and deposit preparation.
  • Verify cash, checks, and other payment methods received.
  • Reconcile tills and ensure that they balance with cash and payment records.
  • Help the Office Manager in preparing deposits and ensure that they are accurate and properly recorded.
  • Maintain accurate and up-to-date financial records and reports.
  • Conduct regular office compliance procedures on a monthly, quarterly, or as-needed basis to identify and address compliance issues.
  • Conduct money service transactions for store customers.
  • Provide training and resources to team members to ensure that they understand and comply with relevant regulations and policies.
  • Help monitor inventory levels of office supplies, such as stationery items, and place orders for replenishment when necessary.
  • Be flexible and adaptable to take on new tasks and responsibilities as needed.
  • Communicate effectively with the Store Manager to ensure that tasks are completed according to expectations.
  • Ensure that all tasks are completed in a timely and efficient manner.
  • Provide feedback and suggestions to the Store Manager to improve office operations and performance.
  • Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
  • Assume the duties of the Office Manager in their absence.
  • Perform other duties as assigned.

Qualifications:

  • Possess previous experience as a Head cashier or a closely related position, ideally with office or clerical experience.
  • Demonstrate strong customer service skills and the ability to effectively manage customer interactions.
  • Exhibit exceptional organizational skills to manage multiple tasks and responsibilities effectively and simultaneously.
  • Communicate clearly and professionally with excellent interpersonal skills.
  • Thrive in a fast-paced environment and able to work efficiently and effectively under pressure.
  • Hold a High School Diploma or GED.
  • Have the ability to hear, speak, and understand English in order to respond promptly to pages for assistance, answer telephones, and communicate effectively with other store associates and customers. Bilingual capabilities are a plus.
  • Read, write, and interpret English proficiently to understand and follow company handbooks, policies, procedures, and other job-related documents posted on company notification boards.
  • Demonstrate the ability to follow up on tasks and ensure they are completed thoroughly and accurately.
  • Be available for off-hour calls and report to work as needed outside of regularly scheduled working hours.
  • Proficient in Microsoft Office and have a basic familiarity with data management software to effectively complete job duties.
  • Ability to operate computers, copiers, fax machines, among other pieces of office equipment.

Requirements:

  • Must be at least 18 years old.
  • Hold a High School Diploma or GED.
  • Leadership: ability to inspire and guide a team toward achieving goals and objectives.
  • Communication: ability to effectively communicate with customers, associates, and upper management.
  • Problem-Solving: ability to identify and resolve problems in a timely manner.
  • Adaptability: ability to quickly adapt to changing circumstances and priorities, while managing time effectively.
  • Clerical Knowledge: strong knowledge of office equipment, clerical and cash handling procedures, and controls for keeping documents, funds, and financial records secure.
  • Bookkeeping Proficiency: ability to maintain accurate and up-to-date financial records, including accounts payable and receivable, invoicing, payroll, and budget tracking.
  • Staff Development: ability to recruit, train, develop, and motivate associates.
  • Reliability: maintain a strong work ethic to ensure smooth office operations, organization, and handling of vital store functions, including store opening and responsibility for the keys.

Job Overview