POSITION OVERVIEW

An employee in this position is responsible for preparing, packaging, displaying, pricing, and merchandising any and all bakery products. This employee informs customers about bakery products and services and may be called upon to offer samples to customers.

GENERAL DESCRIPTION/DUTIES AND RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

· Provides friendly and prompt service to customers

· Answers questions and assists with locating products by taking a customer directly to said products

· Assists customers in placing special orders in person and by telephone

· Ensures cleanliness of bakery aisles, storage areas, and work areas; includes but is not limited to: cleaning/organization of shelves and products, keeping floors free of spills, removing hazardous debris from floor, sweeping/mopping

· Maintains clean, safe and sanitary bakery area and equipment

· Ensures all equipment is in working order and safe; alerts management when safety or cleanliness is a concern

· Stocks, fills, faces products and displays

· Ensures labeling and pricing accuracy

· Maintains proper rotation of all bakery products and supplies

· Receives and inspects deliveries to ensure proper inventory and accuracy

· Requires operating and using equipment such as, but not limited to: knives, scales, slicers, wrappers, compactors, garbage disposals, pallet jacks, carts, and labeling machines

· Prepares various bakery foods according to directions

· Tasks will include preparing products for display, including frosting, icing and garnishing various items

· Utilizes knowledge of scales and weight measures to accurately weigh and label products

· Participates in pre-inventory/inventory preparation

· Keeps up to date on new products, seasonal items, existing products, product locations, and preparation techniques

· Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times

· Maintains a positive work environment with fellow employees throughout the store

· Maintains excellent communication with managers

· Expected to assist other departments as needed

· Expected to be familiar with the entire store and it’s layout to ensure top customer service

· Expected to monitor cleanliness and safety throughout the entire store

· Other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

· Requires strong attention to detail

· Ability to read, write and count

· Excellent communication skills in order to ensure excellent customer service

· Outgoing, friendly, neat and professional

· Able to provide and receive constructive feedback

· Reliable and dependable; able to work flexible schedule

· Ability to interact effectively at all levels and across diverse cultures

· Ability to solve practical problems

· Ability to perform repetitious activities

· Ability to operate equipment; including, but not limited to, scales, dishwashers, and slicers

EDUCATION AND WORK EXPERIENCE

· Must be 18 years of age or older

· Must be attending high school or have a high school diploma or equivalent

· 1-2 years experience working in a Bakery department setting preferred but not necessary

Qualifications:

• Commercial bakery experience is preferred but not required
• To meet NYS requirements staff in this department must be 18 years of age

Requirements:

• Requires standing, walking, bending, and/or climbing throughout the entire workday
• Repetitive arm and hand movements; bending, carrying, and lifting
• Requires transferring product either horizontally or vertically of up to 30-50 pounds
• Weekend, evening, and holiday work will be required; flexible store assignments and hours
• Various duties as assigned by supervisor